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Training & Seminars

Our professional development seminars are designed to enhance competencies and capabilities within the individual, team, and organization. We use a “learn by doing” method of teaching, use content in organizational context, and use workplace-based exercises and scenarios to get results.  Multiple variations and course lengths exist. Customized and tailored content are also available.


  • Coaching & Mentoring: Seminar clarifies the differences among mentoring, coaching, and training; and explains the connection between coaching and mentoring, and individual or organizational performance. The course also explains the nature of coaching and mentoring relationships, examines the characteristics of effective coaches and mentors, and more
  • Conflict Management (Dealing with Conflict/Difficult People): Seminar will help participants understand how to deal with “difficult people” and resolve workplace conflicts. Participants identify the sources of conflict, identify their own conflict resolution style, describe ways to deal with difficult people, identify ways to improve flexibility, and more.
  • Emotional Intelligence: With the emergence of EI in the 1990s, we have witnessed a deepening need to enhance our capacity to effectively navigate and negotiate complex social relationships and workplace environments, as well as how to relate and work effectively across cultures. This course provides techniques for enhancing EI.
  • Leading and Managing Change: Seminar defines change, explains what change management is, describes the journey through which individuals transition during organizational change, introduces selected change management models, and helps participants explore the application of these models to change in the workplace.
  • Leadership Development (Beginning, Advanced, and Team): Seminar defines leadership and explains the three key leadership roles: build relationships, help others succeed, and align with the organization. Participants also learn how to enhance employee engagement, increase accountability, encourage innovation, and improve workplace outcomes


  • Writing in Plain Language: This course helps participants write technical documents in plain language. They learn how writing in plain language benefits them, their organizations, and their customers. Participants spend much of the course rewriting materials, focusing on the three principal characteristics of plain language: clarity, coherence, and brevity.
  • Writing with Clarity by Thinking Critically: This course provides writing techniques that participants will use to quickly discover and organize ideas, anticipate questions, draw sound conclusions, and produce logical written messages relevant to their work – emphasizes Plain English, and will use real-world scenarios in exercises and activities.
  • Completed Staff Work: Seminar provides a comprehensive understanding of staff work. It examines how to propose solutions to problems effectively so that only the manager’s signature will be required to implement Course covers how to create evaluation criteria, evaluate alternatives, and prepare solid recommendations.

Decision Making/Problem Solving:

  • Customer Service: Seminar designed to enhance an organization’s ability to achieve and maintain superior customer service – a key aspect of success. The seminar teaches participants how to guide customer conversations, diffuse customers who are upset, become better listeners, resolve service problems, and more.
  • Creative Problem Solving: Seminar provides techniques for creative, on-the-job solutions. Participants learn to avert roadblocks, re-think problems, generate new ideas to ever-changing environments, and develop well thought-out, signature-ready recommendations to managers. Participants apply their skills to workplace problems.
  • Creative, Critical & Strategic Thinking: When it is no longer possible to solve today’s problems with current practices, whole brain thinking becomes vital for continued success. This seminar is designed to help participants learn (or relearn) the techniques and applications of creative, critical, and strategic thinking – how to generate new ideas.
  • Creative Thinking: Seminar designed to help participants learn the techniques and applications of creative thinking in problem solving and decision making. Participants learn how develop and use both creative and critical thinking skills to generate new ideas, overcome roadblocks, develop innovative solutions, and solve problems.
  • Decision Making & Problem Solving: Seminar that engages participants in thought-provoking discussions and small group activities designed to reinforce basic theory and principles. Participants learn the decision-making process, decision making responsibilities and accountability, the role of strategic thinking/planning in decision making, and more.

Managing Data/Process Improvement:

  • Basic Charting (Communicating with Data): Seminar demonstrates a simple, practical approach to using simple tables and charts to analyze data, communicate performance, and enhance decision-making. The seminar uses a computer classroom and involves a hands-on work creating spreadsheets, tables, and charts using the participant’s workplace data.
  • Business Math Skills (Budgeting and Forecasting): Math-friendly seminar that provides participants with a hands-on approach to learning workplace math. The seminar is designed to provide participants with a solid foundation of business math and the understanding to apply what they have learned to the workplace.
  • Data Analysis & Forecasting: Graphical Methods: Computer lab seminar designed to teach a practical approach to analyzing and interpreting data. Participants learn an effective method to assess and forecast performance, and enhance decision making with XmR Charts. Excel templates create and update charts.
  • Data Analysis & Forecasting: Statistical Methods: Math-friendly seminar that provides a hands-on approach to learning useful analysis techniques to enhance decision-making and forecasting performance. Computer lab required. Topics: describing data, forecasting, sampling, testing theories, group differences, correlation, regression, and more.
  • Managing with Data: Seminar for the users/readers of data. The seminar is presented from the receiver’s point of view and examines how to become better users and communicators of data. Special considerations are given to workplace variation as it applies to managerial decision-making, options for change, and setting/managing targets.
  • Performance Measures: Seminar designed to teach how to develop, use, and align meaningful data to support planning, budgeting, improvement, etc. The seminar supports the general concepts and recommendations of Baldrige, Government Performance and Results Act, Governmental Accounting Standards Board, and Managing for Results.
  • Process Improvement: Seminar that blends project management and delivery with process management and improvement. In a team-oriented learning environment, participants apply simplified Lean and Kaizen methods and tools to improve a process – builds capacity, involves employees, and improves performance.

Communication Skills:

  • Briefing/Presentation Skills: Seminar provides an overview of public speaking and briefing techniques. Participants will create and practice giving presentations using the tools and techniques they learn in the class and will receive instructor and group feedback on how they can continue to optimize their strengths and develop their areas of opportunity.
  • Communication Skills: The seminar explores communication and the challenges of workplace The course introduces models for effectively sending and receiving messages. Participants also learn the different communication styles, identify their own style, and explore how their own style could impact their effectiveness.
  • Negotiation (Basic and Interest-Based): The seminar describes the types of negotiation, including guiding principles, advantages, and limitations. It explains the impact of temperament on the negotiation process and shows participants how they can manage their own temperament and respond to others’ temperament to bring about successful outcomes.
  • Organizational Communication: Seminar that provides staff with tools and techniques to become more effective communicators. Participants learn key aspects of communication, including various communication styles, verbal/nonverbal elements of communication, conflict management styles, and how their individual style may impact their effectiveness.

Meeting/Time Management:

  • Managing Multiple Priorities: Seminar provides participants with strategies to manage their workload and effectively manage their time. It also addresses the development of a conscious appreciation of time as a precious asset and will instruct participants on tools and techniques for managing competing deadlines and priorities.
  • Meeting Management: This course provides tools and techniques to enhance meeting effectiveness. Participants will learn how to effectively and efficiently manage meetings through collaborative goal setting, setting an agenda, understanding the various purposes of meetings, managing accountability (your and others), and more.
  • Time Management: Training provides participants with strategies to manage their workload and effectively manage their time. It also addresses the development of a conscious appreciation of time as a precious asset and will instruct participants on tools and techniques for managing competing deadlines and priorities.

Competent Leadership &  
 Leadership Nonnegotiables

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